"I disagree.
Once notified, they should update their website to not show that the particular software is included. (Seems they have been lax in doing that? So you can fault them there.")

And there's the major problem as I see it...knowingly allowing MORE customers to purchase the unit based on wrong info when they've been made aware that the info is overstated. That leaves an extremely sour taste in my mouth.

They can do better by Jason or at least coax Epson into doing so if in fact the info on their site came from Epson.